Maria initially focused her studies in Special Education, however, shifted her career towards the Client Services sector. Maria has nearly 11 years of experience in both Call Center Management and Internal Quality Assurance and Compliance regulation. She has worked as a Compliance Officer in various industries, including micro-financing. Maria came to Community Tax as a case manager, however, after excelling in that position and demonstrating an unwavering dedication to our clients, she was promoted to the role of Quality Assurance Manager. In her current role, Maria is now responsible for training, development, and management of the Community Tax case management and customer service team. Maria’s goal is to ensure that Community Tax provides the best possible customer service experience for all clients.