CALIFORNIA DISCLOSURES AND PRIVACY POLICY

The State of California requires that we provide privacy information for individuals that are residents of California.  If you are not a resident of California, this policy has no relevance for you.

For California residents, here is a summary of this privacy policy: 

Below is the legal information we are required to share:
These California Disclosures and Privacy Policy supplement the information contained in the Online and Mobile Application Privacy of Community Tax, LLC (“CTAX,” “we,” “us,” or “our”) and applies solely to visitors, users, and others who are residents of the State of California (“consumers” or “you”).  We adopt these California Disclosures and Privacy Policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in these California Disclosures and Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer (“Personal Information”).

Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (“FCRA”), Gramm-Leach-Bliley Act (“GLBA”), or California Financial Information Privacy Act (“CalFIPA”) is exempt from CCPA.  We make some of the following disclosures as a service to our customers and potential customers even though we have no requirement to do so.

1.1 Categories of Personal Information We Collect:

In the last 12 months, we may have collected certain of the following Personal Information:

  • Identifiers” such as name, alias, address, unique identifier, internet protocol address, email address, account number, Social Security Number, or government identification number;
  • Other Personal Information” as a defined term will overlap with other categories and includes information such as name, signature, Social Security Number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, or medical information;
  • Protected Characteristics” under California or federal law for classifications such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, or veteran or military status;
  • Commercial Information” such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or Network Activity” such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement;
  • Biometric Information” such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, or gait;
  • Geolocation Data” such as physical location or movements;
  • Sensory Data” such as audio, electronic, or visual information;
  • Professional or Employment Related Information” such as current or past job history or performance evaluations; and
  • Inferences” drawn from other Personal Information such as profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

1.2 How We Obtain Your Personal Information:

Directly from you or during our tax services. You enter or provide us with information in person, online, by email, by phone, or by document upload.
For example, when you ask us to prepare your taxes, resolve tax liability, monitor for taxes, or provide accounting services; when you show us your government issued ID; or when you request a consultation.
Directly and indirectly from you based on activity on our website. For example, from submissions through our website or mobile application or website or mobile application usage details collected automatically.
From service providers, vendors, or third parties that interact with us in connection with the products and services we provide For example, vendors that assist us in verifying your identity and information you provide to us or in protecting you and our products from fraud and identity theft; or information that we receive from the Internal Revenue Service.

1.3 How We Use Your Personal Information:

We may collect, use, or disclose the Personal Information we collect for one or more of the following purposes:

  1. Performing the services requested by you, maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services by us or our service providers.  This includes:
    1. to fulfill or meet the reason for which the information is provided;
    2. to provide you with information, products, or services that you request from us;
    3. to provide you with email alerts, prequalification notices, and other notices concerning our products or services, or events or news, that may be of interest to you; and
    4. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
  2. Undertaking internal research for technological development and demonstration.
  3. Debugging to identify and repair errors that impair existing intended functionality.
  4. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  5. Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  6. Undertaking activities to verify or maintain the quality or safety or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
  7. For short-term, transient use, provided that the Personal Information is not disclosed to another third party and is not used to build a profile about you or otherwise to alter your experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
  8. To comply with our legal or regulatory obligations.

We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing you notice.

1.4 How We Share Your Personal Information:

We may disclose your Personal Information to a service provider or third party for a business or commercial purpose. When we disclose Personal Information to a service provider, we enter into a contract that describes the purpose and requires the service provider to keep the Personal Information confidential and not use it for any purpose except performing the services described in the contract or as provided for in the CCPA. Examples of with whom we share include:

  • Our service providers.
  • Third parties:
    • With our affiliates we share Identifiers, Other Personal Information, Protected Characteristics, Commercial Information, Internet or Network Activity, Biometric Information, Geolocation Data, Professional or Employment Related Information, and Inferences.
    • With our lending partners we share Identifiers, Other Personal Information, Protected Characteristics, Commercial Information, Biometric Information, and Professional and Employment Information, and Inferences.
    • With the Internal Revenue Service and state taxation agencies we share Identifiers, Other Personal Information, Protected Characteristics, Commercial Information, Biometric Information, and Professional and Employment Information.
    • With promotional partners we share Identifiers, Other Personal Information, Protected Characteristics, Commercial Information, Professional and Employment Related Information, and Inferences.
    • With advisors such as lawyers, banks, and insurers, we share Identifiers, Other Personal Information, Protected Characteristics, Commercial Information, Internet or Network Activity, Biometric Information, Geolocation Data, Sensory Data, Professional and Employment Related Information, and Inferences.
    • With governmental and regulatory agencies, we share Identifiers, Other Personal Information, Protected Characteristics, Commercial Information, Internet or Network Activity, Biometric Information, Geolocation, Sensory Data, Professional and Employment Related Information, and Inferences.

1.5 Sale of Personal Information:

You have the right to opt-out of the “sale” of your personal information. Under the CCPA, “sale” is defined broadly is not limited to just the payment of money.  We do not directly sell your personal information in the conventional sense (i.e., for money).  Like many companies, we participate in cross-contextual advertising to offer you products and services you may be interested in.  We may disclose your personal information to third parties that in turn offer you advertisements.  We may also share your information with third parties that offer you products and services.  We may be compensated if you choose to engage the third party for its products or services.  Such disclosure of information can qualify as a “sale” under the CCPA.

With companies that provide cross-contextual advertising, we disclose Identifiers and Internet or Network Activity.

With companies that advise you of additional products or services, we disclose Identifiers, Other Personal Information, Protected Characteristics, and Internet or Network Activity.

We do not knowingly “sell” the personal information for California residents under the age of 16.

2. YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT OF 2018

The CCPA provides consumers (California residents) with specific rights regarding their Personal Information—the Right to Know, the Right to Delete, the Right to Opt-Out, and the Right to Non-Discrimination. This section describes your CCPA rights and explains how to exercise those rights, if applicable.

2.1 Right to Know:

You have the right to request that we disclose certain information to you about our collection, use, and disclosure of your Personal Information over the past 12 months (“Right to Know”).  You may make a Request to Know either 1) the categories of Personal Information collected, used, disclosed, and sold; or 2) the specific pieces of Personal Information collected.

We may deny your Request to Know if we are unable to verify your identity or have reason to believe that the request is fraudulent.  We may also deny your request if the Personal Information is subject to an exemption under FCRA, GLBA, or CalFIPA.

2.2 Right to Delete:

You have the right to request that we delete any of your Personal Information that we collected and retained, subject to certain exceptions (“Right to Delete”). Once we receive and verify your request, we will delete, de-identify, or aggregate your Personal Information (and direct our service providers to do the same), unless an exception applies.

We may deny your Request to Delete if retaining the Personal Information is necessary for us or our service providers to:

  • complete the transaction for which the Personal Information was collected, provide goods or services requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • debug to identify and repair errors that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code;
  • engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent;
  • enable solely internal uses that are reasonably aligned with your expectations based on our relationship with you;
  • comply with legal or regulatory obligations; or
  • otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

We may also deny your Request to Delete if the Personal Information is subject to an exemption under FCRA, GLBA, or CalFIPA.

Additionally, we may deny your Request to Delete if we are unable to verify your identity or have reason to believe that the request is fraudulent.

2.3 Right to Opt-Out:

You have the right to opt-out of the “sale” of your personal information.

You can exercise your Right to Opt-Out by either:

  • Calling us at: (800) 444-0656
  • You may mail your opt-out request to:
    • Community Tax
      Attn: Privacy
      7775 Baymeadows Way Suite 205
      Jacksonville, FL 32256

You may also utilize the Global Privacy Control (“GPC”).  To learn more about how to enable GPC in participating browsers, visit www.globalprivacycontrol.org/.

Before we can respond to a Request to Opt-Out submitted by an authorized agent, we need to confirm not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent.

If you are authorized to submit a request on behalf of a California resident, please email us at [email protected] and provide the following information:

  1. The consumer’s name, email address, and telephone number.
  2. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:
    1. California Secretary of State entity details and a signed authorization (if the agent is a business),
    2. written permission from the California resident (if the agent is an individual), or
    3. a valid power of attorney
  3. To verify your identity, please attach copies of the following to your request email:
    1. Valid Government Issued ID (not expired) AND
    2. a Utility Bill, Bank Statement, or similar documentation to verify your name and address.

We will process your Request to Opt-Out within 15 business days and will honor your request for 12 months.  We will instruct receiving third parties to not sell your personal information.

2.4 Right to Non-Discrimination:

You have the right to not be discriminated against for exercising your rights under the CCPA.  Unless permitted by the CCPA, we will not:

  • deny you goods or services;
  • charge you higher prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • provide you a lower level or quality of goods or services; or
  • suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

3. SUBMITTING A REQUEST TO KNOW OR REQUEST TO DELETE

3.1 How to submit a request:

To make a Request to Know or Request to Delete, please contact us by either:

  • Calling us at (800) 444-0656
  • Email us at [email protected];
  • You may mail your opt-out request to:
    • Community Tax
      Attn: Privacy
      7775 Baymeadows Way Suit 205
      Jacksonville, FL 32256

Only you, a person authorized by you to act on your behalf, or an entity registered with the California Secretary of State and authorized by you to act on your behalf, may make a Request to Know or Request to Delete related to your Personal Information. You may also make a request on behalf of your minor child.

You may only make a Request to Know twice within a 12-month period.

A Request to Know or Request to Delete must:

  • provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.  Given the sensitivity of your Personal Information that we collect and retain, we will need to verify your identity with at least three separate pieces of information such as name, address, account number, date of birth, last four digits of your Social Security Number, phone number, etc.; and
  • specifically state whether you are making 1) a Request to Know categories of Personal Information, 2) a Request to Know specific pieces of Personal Information, or 3) a Request to Delete.

3.2 Authorized Agents:

Before we can respond to a Request to Know or Request to Delete submitted by an authorized agent, we need to verify not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent.

If you are authorized to submit a request on behalf of a California resident, please email us at [email protected] and provide the following information:

  1. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:
    1. Secretary of State entity details and written permission from the California resident (if the authorized agent is a business),
    2. written permission from the California resident (if the authorized agent is an individual), or
    3. a valid power of attorney.
  2. To verify your identity, please attach copies of the following to your request email:
    1. valid Government Issued ID (not expired), AND
    2. a Utility Bill, Bank Statement, or similar documentation to verify your name and address.
  3. To verify the identity of the consumer for whom you are submitting the request, please submit the required information via email at [email protected].

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in a request to verify the requestor’s identity or authority to make the request.

3.3 Response Timing and Delivery Method:

We will acknowledge receipt of a Request to Know or Request to Delete within ten business days of its receipt.  We will respond to a request within 45 days of its receipt. If we require more time (up to 45 additional days for a total of 90 days from receipt of the request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically. Any response to Request to Know we provide will cover the 12-month period preceding our receipt of the request. Where applicable and appropriate, our response will also explain the reasons we cannot comply with a request.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

4. SOCIAL MEDIA

If you interact with us on social media, to best understand your choices, please review the privacy options and settings on those platforms.

5. CHANGES TO THESE CALIFORNIA DISCLOSURES AND PRIVACY POLICY

We reserve the right to amend these disclosures and privacy policy at our discretion and at any time. If we make material changes to this privacy policy, we will notify you by email or through a notice on our website.

6. HOW TO CONTACT US

If you have any questions or comments about this privacy policy, the ways in which we collect and use your Personal Information, your rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Privacy Support E-Mail: [email protected]

Privacy Support Phone: (800) 444-0656

Mailing Address:

Community Tax
Attn: Privacy
7775 Baymeadows Way Suite 205
Jacksonville, FL 32256

Effective:  December 11, 2023